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Topic:   Unable to remote request a program

By: GuestPosted on: Jan 12 2022 at 02:20:34 PM
We are trying to remote request from a Fanuc Series 21i-T controller. The runner program is O4444, trying to pull test file P1975.CVL. The request from the CNC can be seen in the RemoDNC window, but the file is never sent. I'm pretty sure this is just an option, but we've tried everything we can think of with no change. Files can be sent manually. Please steer me in the right direction.

By: SupportPosted on: Jan 13 2022 at 11:04:21 AM
It should work.

I think we need a couple of screenshots. Send to

A screenshot of the Remo setup window showing the "REQST" tag etc

You said the file is seen on the RemoDNC window. Screenshot of that too please.

By: GuestPosted on: Jan 13 2022 at 12:11:01 PM
I got this figured out this morning. In looking at the log file generated after trying the request, I found that there were extra characters being sent that weren't part of the runner file name. This didn't cause a problem with the old software, but it did here. After I edited the runner program on the machine, the log file consisted of the runner program name minus the prefix. We were then able to request and receive files.

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